Financial Customer Support Representative

3 days ago

Melville, Australia beBeeCustomerSupport Full time $47,500 - $84,444
Job Description

We are seeking a skilled professional to provide exceptional customer support for clients.

This role involves responding to client inquiries via various channels, troubleshooting technical issues, and resolving billing concerns in accordance with our service standards.

  • Respond to client inquiries, orders, service needs, and complaints, resolving where applicable or directing to other departments.
  • Receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions.
  • Collaborate with internal teams for cascading and escalations of merchants' payment-related concerns.
Key Responsibilities:
  1. Proactively identify gaps in processes or products that can potentially lead to merchant churn.
  2. Work directly with merchants, sales agents, operational departments, and vendors to handle challenging and complex merchant processing questions and concerns.
  3. Professionally manage difficult or emotional customer situations, responding promptly to customer needs and requests for service and assistance.
Required Skills and Qualifications:
  • Experience working with a Payment Processor, Payment Gateway, Merchant Services Provider, Independent Sales Organization, Independent Software Vendor, or Payment Service Provider in a similar position.
  • Skilled in customer service and technical support.
  • Outstanding written and verbal communication skills.
  • Ability to work in a fast-paced environment.

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