Customer Support Specialist

2 weeks ago

Melville, Australia beBeeSupport Full time $96,463 - $114,238
Customer Service Representative

We are seeking a detail-oriented professional to provide exceptional customer support for our clients. This will include responding to customer inquiries via various channels, troubleshooting technical issues and addressing billing concerns in accordance with our service standards.

Your Key Responsibilities:
  • Respond to customer inquiries, orders, service needs and complaints, resolving where applicable or directing to other departments
  • Analyze payment-related issues, assist with disputes, and provide sustainable solutions
  • Collaborate with internal teams such as risk, deployment, finance, and product for cascading and escalations of payment-related concerns
  • Maintain in-depth knowledge of functionalities for all equipment & systems used by the service team
  • Assist with complex merchant processing questions and concerns
  • Professionally manage difficult or emotional customer situations, responding promptly to customer needs and requests for service and assistance
  • Proactively identify gaps in processes or products that can potentially lead to merchant churn
Key Skills and Qualifications:
  • Experience working with payment processors and merchant services providers
  • Skilled in customer service and technical support
  • Outstanding written and verbal communication skills
  • Ability to work in a fast-paced environment
  • Exceptional listening skills
  • Quick problem-solving and decision-making skills
  • Computer literate with proficiency in Microsoft productivity tools and Salesforce
  • Effective interpersonal and training/advising skills
About Us

We excel at seamlessly integrating innovative transaction technologies into a user-friendly platform.

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