Sales and Customer Service Leader

2 days ago

Newcastle, New South Wales, Australia beBeeRetail Full time $60,000 - $80,000
About Our Retail Team

We are a dynamic Australian brand known for creating high-quality, versatile wardrobe staples that reflect a relaxed coastal lifestyle.

Our commitment to sustainability is reflected in our use of natural and certified fibres, including organic cotton, and our focus on quality craftsmanship to deliver durable, thoughtfully made garments season after season.

Description of the Role

The Assistant Store Manager plays a pivotal role in delivering outstanding customer experiences, meeting sales targets, and maintaining the highest standards of excellence.

This hands-on leadership position requires strong communication skills and a passion for retail excellence, with a focus on coaching and motivating the team to achieve exceptional results.

Key Responsibilities
  1. Customer Experience
    • Foster a customer-centric culture by supporting excellent brand presentation and customer service.
    • Address customer issues promptly and effectively, escalating when necessary.
    • Deliver engaging brand stories and maintain visual merchandising standards.
  2. Sales and Profitability
    • Support the Store Manager in achieving sales and profitability objectives.
    • Monitor sales performance and contribute ideas to improve store results.
    • Omit labour scheduling to align with sales goals.
  3. Team Leadership
    • Lead, coach, and motivate the store team to deliver high-performance results.
    • Support recruitment, onboarding, and training initiatives.
    • Maintain open communication with the Store Manager and contribute to a positive store culture.
    • Conduct regular performance feedback and support development opportunities.
  4. Operational Management
    • Oversee daily store operations, including stock management, visual merchandising, and compliance.
    • Ensure all workplace health and safety standards are upheld.
    • Complete retail compliance audits and store administration tasks.
    • Stay informed on company policies and procedures and help ensure the team adheres to them.
Key Performance Indicators
  • Contribute to achieving sales and profitability objectives.
  • Maintain high standards of store presentation and customer satisfaction.
  • Support a motivated, well-trained, and engaged team.
  • Assist in ensuring compliance with WHS requirements and completion of training.

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