Assistant Store Manager
3 weeks ago
About Tissot
As a leading Swiss watch manufacturer, Tissot has been at the forefront of innovation and precision since 1853. Our commitment to quality and craftsmanship is matched only by our passion for performance and excellence. From the legendary T-Touch to our cutting-edge T-Touch Connect Solar, we've made history with our pioneering products. Our timing systems are trusted by professional sports and athletes, including the NBA, FIBA, Tour de France, and MotoGP.
The Role
We're seeking an Assistant Boutique Manager to join our team in our Collins Street boutique. This role is responsible for assisting the Boutique Manager in sales, management, operations, customer service, and leading the team. The key to success is providing exceptional customer service and motivating the team to meet sales targets.
Responsibilities
- Support the Boutique Manager with operational tasks, including rostering, ecommerce enquiry, e-reservation, general administration, staff training, inventory planning, and problem-solving.
- Assist the Boutique Manager in motivating staff to optimize performance and achieve sales targets.
- Review operational reports and records to ensure company policies and procedures are upheld.
- Support the Customer Service area and handle staffing, escalations, and operational issues.
Requirements
- Demonstrated retail experience, preferably in the luxury industry.
- Highly developed customer service skills.
- Proven staff management, assistant management, or supervisory experience.
- Computer literacy skills.
- Excellent organizational skills.
- Team player.
- Energy, drive, and enthusiasm.
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