Care Navigator

1 week ago

Bendigo, Victoria, Australia beBeeCoordinating Full time $68,900 - $96,311
Job Title: Support Coordinator

The role of a Support Coordinator in the National Disability Insurance Scheme (NDIS) is pivotal in assisting individuals to navigate and access community services, supports, and resources.

  • Main Responsibilities:
  • Support Coordination and Case Management:
    • Assess and understand participant needs, preferences, and goals by working closely with NDIS participants and their families or carers.
    • Develop and implement tailored support plans in collaboration with participants, ensuring their NDIS goals are met in a timely and effective manner.
    • Provide ongoing coordination and monitoring of services and supports to guarantee satisfaction with services and timely goal attainment.
    • Maintain comprehensive knowledge of the NDIS funding process and ensure that participant budgets are managed appropriately.
    • Ensure timely service delivery and resolve any issues or barriers to service delivery promptly.
  • Liaison and Stakeholder Management:
    • Foster positive working relationships with NDIS participants, service providers, and other key stakeholders through regular communication and collaboration.
    • Promote advocacy on behalf of participants to secure optimal services available, including identifying suitable providers and recommending them to participants.
    • Collaborate with healthcare professionals, therapists, and other service agencies to deliver holistic support to participants.
    • Guarantee that all provided services align with NDIS plan goals, standards, and guidelines.
  • Progress Monitoring and Reporting:
    • Track and monitor progress of NDIS plans, conducting timely reviews and amendments as necessary.
    • Maintain accurate and up-to-date case notes, reports, and documentation in compliance with organizational policies and NDIS requirements.
    • Deliver regular updates and progress reports to participants, families, and the NDIS where appropriate.
  • Participant Education and Empowerment:
    • Educate participants and their families on how to effectively navigate the NDIS system and make informed choices regarding their supports and services.
    • Empower participants to become confident and independent in managing their NDIS plans and connecting with the services they need.
  • Compliance and Quality Assurance:
    • Ensure all work adheres to the NDIS Code of Conduct, relevant legislation, and organizational policies.
    • Contribute to continuous improvement efforts by providing feedback and participating in training and development opportunities.

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