
Senior Claims Leader
1 week ago
This is a leadership position responsible for directing a team of Senior Claims and Rehabilitation Consultants.
The successful candidate will be accountable for implementing exceptional claims handling and service experience in line with industry standards, claims handling procedures, and risk management frameworks.
This role focuses on delivering a market-leading customer experience while effectively managing risk and regulatory compliance.
Key Responsibilities:
- Lead a team of Senior Claims and Rehabilitation Consultants to achieve operational excellence
- Develop and implement the Claims Service Model to drive business growth and efficiency
- Ensure strong operational disciplines, portfolio management, stakeholder engagement, and capability development across the team
- Manage risk and regulatory compliance to minimize exposure
Qualifications:
- At least 2 years' experience in a similar leadership role within Financial Services/Insurance Industry or 5 years' experience in a Claims Consultant (or similar) role
- Strong knowledge of Insurance principles and practices
- Demonstrated experience in operational management, risk assessment, and compliance
- Excellent communication, presentation, and interpersonal skills
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