Business Client Onboarding Specialist
2 days ago
We are seeking an experienced Customer Service Manager to lead our customer service team and ensure a seamless onboarding experience for business clients.
This role is ideal for someone who thrives in a dynamic environment and is passionate about customer success and compliance excellence.
Key Responsibilities:- Lead and manage the customer service team, fostering a high-performance and customer-first culture.
- Oversee the end-to-end onboarding process for B2B clients, ensuring smooth transitions and strong client engagement.
- Ensure all onboarding and service activities meet compliance and regulatory standards.
- Collaborate with cross-functional teams to streamline onboarding workflows and resolve client issues.
- Proven experience in B2B customer service, onboarding, and compliance—ideally in fintech or financial services.
- Strong leadership skills with experience managing customer service teams.
- Excellent communication, problem-solving, and stakeholder management abilities.
- Understanding of regulatory requirements and risk management.
- Competitive salary and flexible work options.
- Career development opportunities in a fast-growing fintech company.
- A collaborative and dynamic work environment.
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