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AI Sales Strategist

2 months ago

Sydney, New South Wales, Australia Zendesk, Inc. Full time
About the Role

We are seeking a highly skilled AI Sales Specialist to join our team at Zendesk, Inc. as a key player in driving sales growth and adoption of our cutting-edge AI solutions.

Key Responsibilities
  1. Sales Performance and Strategy
  • Develop and execute strategic plans to drive revenue growth and achieve ambitious sales objectives.
  • Take full ownership of sales quotas and proactively work towards meeting and exceeding targets.
Customer Engagement and Advisory
  • Build and nurture strong relationships with customers, understanding their business challenges and leveraging a value-based selling methodology to align AI solutions to their goals.
  • Act as a strategic advisor, providing insights on how our AI solutions can uniquely address customer needs, and collaborate to devise roadmaps aligned with their goals.
AI Sales Enablement and Training
  • Provide subject matter expertise on AI solutions to the sales organization, ensuring they are well-equipped to excel in AI sales engagements.
  • Develop and deliver training programs to empower the sales teams with the knowledge and skills required to effectively position and sell AI products.
Value Selling Methodology and Best Practices
  • Develop and implement a value selling methodology to empower our sales teams to effectively sell the value of our AI solutions.
  • Collaborate with cross-functional teams to incorporate value selling best practices across our value chain.
AI Roadmap and Feedback Loop
  • Collaborate closely with the product development team to customize our AI solutions to meet customer requirements.
  • Provide valuable feedback from customer interactions to inform continuous product enhancements.
Requirements
  1. Bachelor's degree in Business, Engineering, Computer Science, or a related field. MBA or advanced degree are preferable.
  2. Proven experience in a quota-carrying sales role with a focus on Conversational AI solutions.
  3. Minimum of 10 years of experience in contact center sales, or related roles in the customer experience space.
  4. Minimum of 3 years of experience in Conversational AI sales, including consumption-based AI use cases.
  5. Results-oriented with a track record of meeting or exceeding sales targets.
  6. In-depth knowledge of artificial intelligence technologies and their practical application to enhance customer and agent experiences in contact centers.
  7. Excellent communication and interpersonal skills.
  8. Willingness to travel as needed.
About Zendesk, Inc.

Zendesk, Inc. is a leading provider of customer service and engagement software. We are committed to helping businesses deliver exceptional customer experiences and drive growth through our innovative AI solutions.