Debt Recovery Specialist
2 weeks ago
We are seeking an experienced professional to manage high-volume outbound collection calls and engage with patients in a proactive and empathetic manner.
Main Responsibilities:- Conduct high-volume outbound calls and correspondence to recover outstanding debts.
- Monitor and resolve unpaid invoices in line with policies and procedures.
- Liaise with internal teams to clarify billing issues and ensure timely resolution.
- Escalate complex or unresolvable cases in accordance with debt recovery procedures.
- Contribute to process improvements to reduce external collections and improve cash flow.
- Proven experience in high volume outbound collections, debt recovery, or accounts receivable.
- Strong communication, negotiation, and resilience in high-volume environments.
- Attention to detail and accuracy in managing financial records.
- Ability to work with multiple systems and manage large workloads.
Benefits of the Role:
- Diverse opportunities for career growth and development.
- A supportive and collaborative work environment.
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