Customer Service Representative

1 week ago

Brisbane, Queensland, Australia Bloom Hearing Specialists Full time
About the Role

Bloom Hearing Specialists is seeking a highly skilled and customer-focused individual to join our team as a Customer Care Coordinator. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing personalized solutions to our clients.

Key Responsibilities
  • Customer Engagement: Engage with customers to answer enquiries, provide product information, and offer personalized solutions.
  • Scheduling Appointments: Schedule appointments for hearing assessments and consultations with our expert audiologists.
  • Product Support: Assist customers in navigating our range of cutting-edge hearing devices and accessories.
  • Concern Resolution: Resolve concerns and ensure a seamless customer experience that leaves a lasting positive impression.
  • Local Marketing: Participate in local marketing efforts to promote our clinics.
  • Minor Repairs: Perform minor hearing aid repairs (training provided).
Requirements
  • Customer Service Experience: Prior experience delivering high-quality customer service in a retail or allied health environment.
  • Technical Skills: Strong computer literacy skills and the ability to pick up multiple programs with ease (CRM, phone, appointment book management).
  • Time Management: Proven track record in managing competing priorities within a busy environment.
  • Attention to Detail: High attention to detail with a solid administration background and a strong team player.
  • Teamwork: Positive and team-orientated attitude with the ability to work autonomously.
Culture and Benefits
  • Training and Development: Opportunities for training and development to keep skills up to date.
  • Global Team: Opportunity to work alongside a global retail team.
  • Monthly Incentives: Monthly clinic-based incentives.
  • High Performance Culture: High performance and supportive work culture.
  • Employee Value Awards: Employee Value Awards.
  • Discounts: Discount on hearing aids for employees, friends, and family.
  • Annual Flu Vaccinations: Annual flu vaccinations.
  • Employee Referral Program: Employee Referral Program.
  • Paid Parental Leave: Paid Parental Leave.
  • Employee Assistance Program: Employee Assistance Program (EAP).

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