Digital Adoption Specialist

2 days ago

Ryde, Australia beBeeExpert Full time $100,000 - $120,000
Instructional Design Expert - Digital Adoption

We are seeking a highly experienced and technical-minded expert to introduce digital adoption technology and lead the implementation, with the goal to provide in-app guidance and drive user efficiency.

As a key member of our learning team, you will have the opportunity to combine project management, learning and development, instructional design with implementation and configuration of digital adoption platforms.

Key Responsibilities:
  • Leading the end-to-end implementation across enterprise systems
  • Designing and deploying in-app support features such as walkthroughs, tooltips, smart prompts, guided workflows
  • Ensuring compliance with accessibility standards and data privacy regulations
  • Supporting change initiatives by embedding training at the point of need
  • Designing interactive in-app tailored guides
  • Maintaining instructional design artefacts including scenario-based tutorials, process guides
  • Aligning content with policies and compliance initiatives
  • Monitoring analytics to assess engagement and completion
  • Supporting change management by embedding training at the point of need

The ideal candidate will have a curious approach, big picture mindset, the ability to engage effectively with stakeholders and collaborate with cross-functional teams, in addition to the following:

  • Demonstrated experience in a similar position supporting large programs of work
  • Experience and expertise with digital adoption platform implementation
  • Ability to think creatively, identify new training concepts and best practice approaches
  • Developing high-quality learning solutions
  • Understanding of adult learning principles and methodologies such as ADDIE
  • Strong content development skills to drive adoption and enhance user experience
  • Familiarity with setting up tags for user behaviour analytics and optimizing user metadata

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