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Facilities Operations Lead

2 weeks ago

Sydney, New South Wales, Australia Everi Pty Full time

About Everi Pty

We're a leading professional services firm specializing in real estate, with operations in over 80 countries and a workforce of over 102,000 individuals around the world.

Our purpose is to shape the future of real estate for a better world. We're committed to our core values of teamwork, ethics, and excellence, which are fundamental to everything we do.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

The Role

  • We're seeking a Facilities Operations Lead to oversee workplace experience and facilities management operations at assigned Westpac sites.
  • This role leads a diverse team of concierge and workplace professionals, while also serving as the key facilities management contact.
  • The position requires balancing exceptional customer service delivery with effective building operations management to create an optimal workplace environment for Westpac employees and visitors.

Key Responsibilities:

  • Lead and inspire high-performing teams of Client Suites Concierges, Workplace Coordinators, Lobby Concierges, and other workplace experience staff.
  • Ensure delivery of exceptional concierge and workplace services across client suites, private wealth areas, executive floors, and general workplace spaces.
  • Oversee end-to-end management of workplace experience requirements, including reception, visitor management, meeting room bookings, and special events support.
  • Drive implementation of workplace initiatives and best practices to enhance the employee and visitor experience.
  • Serve as the key facilities management contact for assigned Westpac sites.
  • Oversee day-to-day facilities management operations, including planned and reactive maintenance, cleaning, waste management, and other building services.
  • Manage relationships with facilities service providers and subcontractors to ensure high-quality service delivery.
  • Conduct regular site inspections and property condition assessments.
  • Oversee compliance with essential services requirements, WHS regulations, and environmental sustainability initiatives.
  • Manage the facilities help desk, ensuring timely resolution of issues and maintenance requests.
  • Coordinate minor works and workplace modifications as needed.

What You'll Bring:

  • Proven experience in corporate real estate, facilities management, or hospitality, with at least 3 years in a leadership role.
  • Strong understanding of both workplace experience best practices and technical facilities management principles, coupled with experience with facilities management systems, workplace management tools, and data analysis platforms.
  • Excellent interpersonal and communication skills, with the ability to engage effectively with all levels of an organization.
  • Knowledge of relevant health and safety regulations, building codes, and industry standards.
  • Strong analytical and problem-solving skills, with the ability to balance multiple priorities in a fast-paced environment.
  • Flexibility to adapt to changing client needs and requirements.
  • Ability to deal with a variety of complex issues concurrently.
  • Ability to work under pressure with limited supervision.

About JLL

We're a global leader in helping clients envision where people will live, work, play, shop, and eat.

Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working.