Senior Advanced Quality Assurance Engineer, Quality Incident Management and Analytics Specialist
24 hours ago
Welcome to Light & Wonder, Inc., where innovation meets excellence. We're seeking a highly skilled Senior Advanced Quality Assurance Engineer to join our team and drive quality strategy for organizational field incidents within the APAC region.
Job SummaryThe successful candidate will oversee and drive the quality strategy, ensuring timely resolution and implementation of preventative measures. This role requires a deep understanding of quality assurance processes, data analysis, and impact analysis to ensure product reliability and customer satisfaction.
Key Responsibilities:- Act as the primary point of contact for field quality concerns.
- Ensure the collection of all correct and relevant information related to quality issues.
- Coordinate root cause analysis and impact assessments to understand incident origins and impacts.
- Facilitate robust communication and coordination with R&D, Operational, and Service teams.
- Triage and prioritize field quality issues based on severity and impact.
- Collect and analyze field data to identify patterns, trends, and areas for improvement.
- Utilize statistical tools and techniques to interpret data and derive actionable insights.
- Create and maintain detailed reports and dashboards to communicate findings and recommendations.
- Provide data-driven recommendations for product design and process improvements.
- Champion a best-in-class gaming experience through prompt and clear communication.
- Bachelor's degree in Quality Management, Engineering, or related field.
- 5+ years of experience in quality assurance, preferably in a senior or advanced role.
- Strong knowledge of root cause analysis (RCA) methodologies and tools.
- Proficiency in data analysis and statistical techniques.
- Excellent problem-solving skills and attention to detail.
- Analytical mindset with strong background in data analysis and reporting.
- Competitive salary and benefits package.
- Flexible / Hybrid working arrangements.
- Company paid parental leave.
- Free onsite Gym in our impressive offices in Silverwater with plenty of onsite parking.
- Access to LinkedIn learning suite.
- Novated car leasing.
- Rewards & Recognition Program.
- Employee wellness programs.
- Company-sponsored events and activities.
At Light & Wonder, Inc., we're passionate about creating unforgettable gaming experiences. Join our team and be part of a global community that's shaping the future of gaming. We offer endless opportunities for growth, development, and advancement, as well as a positive impact on the world through charitable initiatives and community involvement.
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Silverwater, New South Wales, Australia Light & Wonder, Inc Full timeQuality Incident Management and Analytics Senior Advanced Quality Assurance EngineerWelcome to Light & Wonder, Inc., where we're shaping the future of gaming. As a Quality Incident Management and Analytics Senior Advanced Quality Assurance Engineer, you'll play a pivotal role in driving our quality strategy for organizational field incidents within the APAC...
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Silverwater, New South Wales, Australia Light & Wonder, Inc Full timeQuality Incident Management and Analytics Senior Advanced Quality Assurance EngineerWelcome to Light & Wonder, Inc., where we're shaping the future of gaming. As a Quality Incident Management and Analytics Senior Advanced Quality Assurance Engineer, you'll play a pivotal role in driving our quality strategy for organizational field incidents within the APAC...
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Silverwater, New South Wales, Australia Light & Wonder, Inc Full timeQuality Incident Management and Analytics Senior Advanced Quality Assurance EngineerWelcome to Light & Wonder, Inc., where we're shaping the future of gaming. As a Quality Incident Management and Analytics Senior Advanced Quality Assurance Engineer, you'll play a pivotal role in driving our quality strategy for organizational field incidents within the APAC...
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Silverwater, New South Wales, Australia Light & Wonder, Inc Full timeJob Title: Senior Advanced Quality Assurance Engineer, Quality Incident Management and AnalyticsAt Light & Wonder, we're committed to delivering exceptional gaming experiences. As a Senior Advanced Quality Assurance Engineer, you'll play a pivotal role in ensuring the quality of our products and services.Key Responsibilities:Oversee and drive the quality...
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Silverwater, New South Wales, Australia Light & Wonder, Inc Full timeAbout the RoleThe Senior Advanced Quality Assurance Engineer will oversee and drive the quality strategy for organizational field incidents within the APAC region. This pivotal role involves the triage, oversight, and closed-loop resolution of field quality concerns, ensuring not only timely resolution but also the implementation of preventative measures.Key...
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