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Senior Advanced Quality Assurance Engineer, Quality Incident Management and Analytics
2 months ago
About Us
Light & Wonder, Inc is a leading provider of gaming technology and solutions. We are committed to delivering exceptional gaming experiences to our customers and driving innovation in the industry.
Job Summary
We are seeking a Senior Advanced Quality Assurance Engineer to join our Quality Incident Management and Analytics team. The successful candidate will be responsible for overseeing and driving the quality strategy for organizational field incidents within the APAC region.
Key Responsibilities
- Act as the primary point of contact for field quality concerns.
- Ensure the collection of all correct and relevant information related to the quality issues.
- Coordinate root cause analysis and impact assessments to understand incident origins and impacts, fostering continuous improvement and implementing closed loop preventative measures.
- Facilitate robust communication and coordination with R&D, Operational, and Service teams to accurately reproduce and address incidents.
- Triage and prioritize field quality issues based on severity and impact.
- Collect and analyze field data to identify patterns, trends, and areas for improvement.
- Utilize statistical tools and techniques to interpret data and derive actionable insights.
- Create and maintain detailed reports and dashboards to communicate findings and recommendations.
- Provide data-driven recommendations for product design and process improvements.
- Champion a best-in-class gaming experience through prompt and clear communication, driving timely resolution of field incidents.
- Develop and implement innovative analytical methodologies and frameworks to optimize data insights and drive continuous improvement.
- Apply data analytics to identify trends, predict potential hotspots, and implement proactive improvements.
- Provide regular updates and reports to senior management on the status of field quality incidents and emerging trends.
Requirements
- Bachelor's degree in Quality Management, Engineering, or related field. Relevant certifications such as CQE, Six Sigma, PMP, or data analytics certifications are advantageous.
- 5+ years of experience in quality assurance, preferably in a senior or advanced role, with strong emphasis on data analytics.
- Gaming experience desirable.
Preferred Qualifications
- Strong knowledge of root cause analysis (RCA) methodologies and tools.
- Proficiency in data analysis and statistical techniques.
- Excellent problem-solving skills and attention to detail.
- Analytical mindset with strong background in data analysis and reporting.
- Proficient in data analysis tools and techniques, including statistical analysis, data mining, and predictive modeling.
- Strong communication and interpersonal skills to work effectively with cross-functional teams.
- Experience with quality management systems (QMS) and continuous improvement methodologies.
- Knowledge of industry standards and regulations related to product quality and safety.
- Ability to adapt to changing priorities and manage multiple tasks in a dynamic environment.
- Excellent verbal and written communication skills for effective interaction with stakeholders at all levels.
- Detail-oriented with commitment to gather accurate and comprehensive information.
What We Offer
- Competitive salary and benefits package.
- Flexible / Hybrid working arrangements.
- Company paid parental leave.
- Free onsite Gym in our impressive offices in Silverwater with plenty of onsite parking.
- Access to LinkedIn learning suite.
- Novated car leasing.
- Rewards & Recognition Program.
- Employee wellness programs.
- Company-sponsored events and activities.
