IT Support Specialist
6 days ago
About the Role
Hastings Deering is seeking a skilled IT Support Analyst to join our team in Mackay. As a key member of our IT department, you will provide high-quality desktop support to our internal customers, resolving complex requests and ensuring excellent customer service.
Key Responsibilities
- Monitor and prioritize the Service Desk ticketing system, responding quickly and effectively to requests and escalations.
- Provide desktop support and resolve customer problems, including remote troubleshooting and equipment support.
- Document incidents using ITIL practices and resolve issues for Level 2 Desktop Support.
About You
You will have solid experience in a customer-oriented IT Support Analyst role, with exceptional stakeholder engagement and communication skills. You should be solution-focused, a self-starter with the ability to work unsupervised, and have a high degree of initiative.
About the Benefits
- A rewarding career with diverse opportunities.
- A competitive remuneration package.
- Employee Assistance Program for employees and their families.
- Discounts on private health, vehicles, travel, and more.
- A culture of inspiration, innovation, collaboration, and execution.
- Ongoing training and support to further your career.
- Free on-site parking.
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