Debt Recovery Specialist

4 days ago


Melbourne, Victoria, Australia beBeeCredit Full time $80,000 - $100,000
Collections and Credit Professional

We are seeking an experienced collections and credit professional to manage our debt recovery operations.

The successful candidate will be responsible for ensuring that customer service standards are met, providing a service in an efficient and courteous manner. They will also be required to answer all correspondence relating to the collections portfolio, provide dispute resolution and persuasion verbal skills for handling debtor calls, follow up on actions relating to debt issues, and reconcile amounts received.

Key Responsibilities:

  • Answer inbound and make outbound calls
  • Credit enquires and debt collection calls
  • Answer all correspondence relating to the collections portfolio
  • Provide a service in an efficient and courteous manner to ensure that customer service standards are met
  • Dispute resolution and persuasion verbal skills for handling debtor calls
  • Follow up on actions relating to debt issues
  • Allocation and reconciliation of amounts received
  • Liaise with Accounts Receivable for allocation and reconciliation
  • Refer accounts for disconnection where appropriate

Requirements:

  • Previous experience in a collections or credit role
  • Excellent customer service skills and relationship management skills
  • Experience from a high volume call environment and customer service


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