Employment Specialist

4 weeks ago


Fremantle, Western Australia Workskil Australia Ltd Full time
About the Role

The Employment Coach is a key position within Workskil Australia Ltd, responsible for delivering employment services to customers with a prior offender history. The successful candidate will be part of a dynamic team that aims to find employment opportunities for customers and provide them with the necessary skills and support to achieve sustained economic and social self-reliance.

Key Responsibilities
  • Case management of an allocated caseload of up to 80 customers, with a focus on improving their capacity to work by stabilising non-vocational issues and building vocational skills and experience.
  • Undertaking 'reverse marketing' of customers to suitable employers and running of group-based job search sessions to motivate and promote further job placements for customers.
  • Developing and maintaining relationships with employers to secure job opportunities for customers.
  • Providing customers with the necessary support and guidance to achieve their employment goals.
Requirements
  • A minimum Certificate IV in Employment Services or Career Development, or willingness to study.
  • Experience in the employment services or call centre industry, or similar.
  • Strong interpersonal skills and ability to develop positive relationships with customers, employers, and staff.
  • Ability to assess, match, and refer customers to appropriate job opportunities and to advocate directly to employers.
  • Ability to achieve individual targets and work to clearly defined KPIs.
  • Strong administration skills and IT literacy, data entry, and typing skills, with experience in Word, Excel, and Outlook.
About Workskil Australia Ltd

Workskil Australia Ltd is a national not-for-profit and charitable organisation that has been supporting Australians to achieve sustained economic and social self-reliance for almost 40 years. We provide a range of employment, work experience, disability, youth, Indigenous, and community services across New South Wales, South Australia, Western Australia, and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity, and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused, and can contribute to a strong team.


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