Employment Services Specialist
4 days ago
About the Role
The Employment Services Specialist at Workskil Australia Ltd will be responsible for the case management of an allocated caseload of customers with a prior offender history, aiming to find them employment. Key responsibilities will include undertaking 'reverse marketing' of customers to suitable employers, running group based job search sessions to motivate and promote job placements, and stabilising non-vocational issues to improve customers' capacity to work.
Key Responsibilities
- Assess, match, and refer customers to appropriate job opportunities and advocate directly to employers.
- Achieve individual targets and work to clearly defined KPIs.
- Provide excellent customer service and develop positive relationships with a diverse range of customers, employers, and staff.
- Undertake administration tasks, including data entry, typing, and use of Word, Excel, and Outlook.
- Have a minimum typing speed of 30 WPM and strong administration skills.
About You
To be successful in this role, you will need to demonstrate a passion for helping people find employment, outstanding interpersonal skills, and the ability to work under pressure. A minimum Certificate IV in Employment Services or Career Development is required, and previous experience in the employment services or call centre industry is highly regarded.
About Us
Workskil Australia Ltd is a national not-for-profit and charitable organisation providing a range of employment, work experience, disability, youth, Indigenous, and community services across Australia. We promote a positive team culture, value excellent customer service, and look for employees who have a genuine passion for working with those in need.
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