Employment Coach
1 week ago
The Employment Coach is responsible for the case management of an allocated caseload of up to 80 customers with a prior offender history, with the objective of finding them employment. The role will consist of case management with a focus on improving the customers' capacity to work by stabilising non-vocational issues and building vocational skills and experience.
The role will also include undertaking 'reverse marketing' of customers to suitable employers and running of group based job search sessions to motivate and promote further job placements for customers. The right person for this role will possess a genuine passion for recruitment and working with those in need, an ability to meet individual targets and contribution to a strong site team.
This role is a challenging opportunity for a dedicated professional to make a real difference in the lives of our customers. As a key member of our team, you will be responsible for:
- Developing and implementing effective case management plans to achieve employment outcomes;
- Building and maintaining relationships with customers, employers and stakeholders to secure job placements;
- Providing vocational guidance and support to customers to enhance their employability;
- Conducting regular progress reviews and assessments to ensure customers are on track to meet their employment goals;
- Collaborating with internal teams to ensure seamless delivery of services and achieve organisational objectives.
About You
To be successful in this role, you will possess:
- A strong passion for helping people find employment and achieve their career goals;
- Excellent interpersonal and communication skills to build strong relationships with customers, employers and stakeholders;
- Ability to assess, match and refer customers to appropriate job opportunities and advocate directly to employers;
- Strong administration skills and IT literacy, with experience in data entry, typing and Microsoft Office applications;
- Attention to detail and ability to work under pressure to meet deadlines;
- Previous experience in the employment services or call centre industry, or a related field.
About Us
Workskil Australia is a national not-for-profit and charitable organisation, with a proud history of supporting Australians to achieve sustained economic and social self-reliance. We deliver a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.
We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team.
We work hard every day to:
- Work with our customers to secure great long-term job opportunities;
- Meet the labour needs of business and industry through quality recruitment services at no cost;
- Assist businesses with diversifying their workforce;
- Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians;
- Deliver work experience projects to the community.
We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.
Remuneration
A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.
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