Customer Service Representative

7 hours ago

Gold Coast, Queensland, Australia beBeeCustomerCare Full time $50,000 - $80,000
Job Description

We strive to create a diverse and inclusive work environment that fosters growth and development. Our employees enjoy many benefits, including a paid day off on their birthday.

As a Customer Care Specialist, you will provide exceptional service, resolve customer issues, and contribute to our collaborative team atmosphere. This role is based in a dynamic work setting with opportunities for professional growth and development.

  • Deliver outstanding customer experiences by being the friendly, professional voice that our customers appreciate.
  • Handle customer inquiries efficiently and effectively using effective communication skills.
  • Be a problem-solving expert, listening carefully and finding solutions that meet customer needs.
  • Empower customers through self-service, guiding them through troubleshooting steps and directing them to resources for independent problem-solving.
  • Support internal customers with seamless handovers to ensure continuous support.
  • Manage customer expectations with confidence, setting and maintaining realistic expectations for strong positive relationships.
  • Navigate challenging situations smoothly using our process to handle tough situations with ease.
About Us

We are a team of dedicated professionals passionate about delivering excellent results for our clients and each other. We work together in a supportive and innovative environment, striving to provide excellence and fun in equal measures.

We value diversity and encourage a culture where our people bring their whole selves to work, enhancing community living for all.

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