Data Center Technician

2 weeks ago

Sydney, New South Wales, Australia Microsoft Full time
Job Summary

As a Data Center Technician at Microsoft, you will play a critical role in delivering the core infrastructure and foundational technologies for our cloud services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Key Responsibilities
  • Perform diagnostics and troubleshooting following standard procedures to quickly identify and resolve issues.
  • Set up and deploy hardware, ensuring proper grounding, staging, labeling, and cabling according to safety protocols and deployment standards.
  • Decommission hardware for simple changes and refreshes, following standard procedures with minimal guidance.
  • Communicate and report incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
  • Assist and provide guidance to other technicians to complete challenging or complex tasks.
  • Complete required training and observe more experienced technicians to gain hands-on experience and relevant on-the-job training.
  • Contribute to a positive and effective team environment by sharing information, contributing to regular team meetings, and staying apprised of the status of others' work.
Requirements
  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
  • 1+ year(s) experience supporting IT equipment or related technology.
  • Ability to work shifts, including shift assignments during non-standard business hours.
Preferred Qualifications
  • 2+ years' experience supporting IT equipment or related technology.
  • Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
Benefits
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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