IT Service Delivery Manager

3 days ago

North Parramatta, New South Wales, Australia Catholic Education Full time

About the Role

Catholic Education is seeking an experienced IT Service Delivery Manager to join their fast-growing IT Shared Services team and be accountable for the management of Application Delivery and Support of all Human Resource Information Systems (HRIS) and People Management Systems, including Work Health Safety (WHS) systems.

About the Opportunity

The successful candidate will be working with the broader team to enable outcomes and success of Enterprise Applications and IT Services within the IT Shared Service Platform.

Key Responsibilities

  • Managing the platform service lifecycle, including defining and executing platform service vision and strategy, validating business requirements and design, identifying and resolving issues.
  • Leading and defining an outcome-oriented service roadmap, informed by customer insights and feedback. Defining and writing user stories, acceptance criteria and success metrics, ensuring customer-centric product design, development and delivery.
  • Leading research including consultation with stakeholders and related activities, to define current and future product enhancements to meet customer needs and maximise return on investment.
  • Ensuring service design compliance with regulatory obligations and relevant CSPD's policies and standards, proactively identifying, mitigating and managing risks associated to the service, and remediation initiatives.
  • Planning and designing tests that validate services have been built against design specification.
  • Embedding a service management culture within the wider team and lead all service design activities for the platform.

Benefits

Catholic Education offers a range of benefits to its employees, including:

  • Competitive remuneration
  • Salary packaging
  • Wellbeing initiatives and resources
  • Flexible work arrangements for eligible employees
  • Extensive growth and development opportunities
  • Ex-gratia leave
  • Cultural leave for Aboriginal & Torres Strait Islander employees
  • State-of-the-art facilities

Requirements

To be successful, you will demonstrate alignment to our purpose and values, together with:

  • Understanding and contributing to the delivery and continuous improvement of relevant strategic initiatives and operational plans.
  • Engaging in continuous learning and contributing positively to a collaborative and respectful working environment aligned with the culture and values of Catholic Education.
  • Tertiary qualifications in the relevant area of study.
  • Strong negotiation, conflict management and interpersonal skills.
  • Ability to build strong relationships with internal and external stakeholders.

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