
Senior Team Manager
1 day ago
Job Title: Senior Team Manager
This is an exceptional opportunity to lead a high-performing team and contribute to the growth and success of our organization.
The role involves leading a dynamic team of Customer Contact Officers, providing coaching and development opportunities to enhance engagement and achieve team and individual targets.
To be successful in this position, you will require strong leadership and interpersonal skills, experience in a complex Contact Centre environment, and a deep understanding of technology, processes, and dynamics.
About You
You will have prior experience as a Team Leader or Manager within a similar industry, possess excellent communication and problem-solving skills, and be able to motivate and influence others to drive business outcomes.
Your Key Responsibilities
- Lead and manage a team of Customer Contact Officers to deliver exceptional service to our clients.
- Develop and implement effective coaching and development plans to enhance employee engagement and performance.
- Analyze and interpret key Contact Centre metrics to inform business decisions and drive resource planning.
- Collaborate with cross-functional teams to identify and implement process improvements.
About Our Organization
We are a leading provider of contact centre solutions, committed to delivering exceptional service to our clients. Our team is passionate about innovation, quality, and customer satisfaction.
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