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Effective Customer Relations Expert
2 weeks ago
We are seeking a skilled and experienced customer service professional to join our team on the Central Coast. The ideal candidate will have a strong background in customer relations, with excellent communication skills and experience working in a performance-driven environment.
- Key Responsibilities:
- Provide exceptional customer service through inbound and outbound calls, ensuring accurate patient information is recorded and billing processed correctly.
- Manage multiple tasks simultaneously, navigating across systems to input patient and referrer details, while maintaining strict confidentiality and professionalism.
- Identify opportunities for process improvement and collaborate with the technical team to implement changes.
- Collaborate with Team Leads to achieve efficiency and customer satisfaction goals.
- Participate in ongoing training and development programs to enhance knowledge and skills.
About You
- Requirements:
- 2+ years' experience in a customer-facing role, preferably with a healthcare provider.
- Excellent communication and interpersonal skills, with a strong focus on empathy and compassion.
- Ability to work autonomously and as part of a cohesive team, prioritizing tasks effectively and meeting deadlines.
- Proficient in Customer Relationship Management (CRM) systems and Microsoft Office.
- Willingness to learn and adapt to new technologies and processes.
What We Offer
- A competitive remuneration package.
- A clear career progression pathway and secondment opportunities.
- Ongoing industry-leading professional training, development, and education.
- State-of-the-art equipment and technology.
- A collaborative and supportive team environment.
Our Values
We prioritize care and trust in everything we do, empowering each other to reach our full potential while prioritizing patient wellbeing and enjoying our culture.