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Food and Beverage Service Associate

2 months ago

Manly Vale, Australia Accor Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Food and Beverage Service Associate. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities:

  • Greet and welcome guests, assist with inquiries and restaurant bookings.
  • Assist guests with menu offerings and maximize sales opportunities through knowledge of product and suggestive selling.
  • Effectively take orders and ensure accuracy by repeating order(s) to the guests.
  • Input orders promptly ensuring the kitchen can fulfill their duties effectively.
  • Ensure that dockets are written clearly and correctly for inputting into the POS (point of sale) system.
  • Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
  • Be knowledgeable of and operate within the Food Safety Program (e.g. Awareness of allergies and dietary requirements)
  • Maintain hygienic food service techniques at all times.
  • Maintain clean and neat presentation of bar and restaurant area(s), following set opening, closing and daily procedures.

Requirements:

  • Ability to anticipate and focus attention on guest needs, being professional and welcoming
  • Service oriented with an eye for detail and a positive attitude
  • Confident and articulate communication, negotiation, relationship and networking skills
  • Awareness of food safety practices preferred.
  • Responsible Service of Alcohol certificate.

What We Offer:

  • Opportunity to work in a dynamic and fast-paced environment
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Staff canteen with food & drinks
  • Up to 70% off for you to live it up across all Accor Properties & 30% off Restaurants
  • Dry-cleaning on us: you won't need to worry about ironing and/or washing your clothes on your days off, we encourage you to embrace life instead
  • Accor Group Benefits Your Way: Employee Assistant Program, Birthday day off, discounted gym membership and much more