National Operations Leader

22 hours ago

Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $160,000
National Operations Director

We are seeking a highly skilled and experienced National Operations Director to lead our operations team across Australia.

The ideal candidate will have a strong background in operations management, with experience in leading high-performing teams and driving business growth.

This is a senior leadership role that requires cross-functional collaboration with departments such as Talent, Supply Chain, Marketing, Finance, and Projects.

The National Operations Director will be responsible for overseeing the performance, efficiency, and growth of our venues nationwide.

The successful candidate will have excellent leadership skills, with the ability to coach, mentor, and develop high-performing State & Regional Leaders.

The role requires a strategic thinker who can develop and execute operational playbooks, SOPs, and process improvements to support scalable growth.

The ideal candidate will also have a track record of managing P&Ls and driving profitability, as well as experience in food safety standards, customer experience, and compliance.

A willingness to travel regularly is essential for this role.

Key Responsibilities:

  • Lead day-to-day venue operations across all regions, ensuring KPI performance across sales, food safety compliance, labour, Cost of Goods, and customer experience.
  • Take ownership of P&L performance - from financial results to operational excellence.
  • Monitor and optimise labour efficiency, food costs, and operational budgets.
  • Develop and execute operational playbooks, SOPs, and process improvements to support scalable growth.
  • Collaborate on local marketing initiatives to connect with communities and boost sales.
  • Support new venue openings, ensuring seamless launches in line with Yo-Chi standards.
  • Help set the strategic direction within Operations.

Requirements:

  • 5+ years of senior operations leadership experience in QSR, Hospitality or Retail.
  • A people-first leader who thrives on developing teams and fostering connection.
  • Financially savvy, with a track record of managing P&Ls and driving profitability.
  • Adaptable, proactive, and solution-oriented, ready to tackle a fast-paced environment.
  • Expert in food safety standards, customer experience, and compliance.
  • Willingness for regular interstate travel.

Benefits:

  • Competitive salary + performance-based bonuses.
  • The opportunity to lead one of Australia's most popular brands.
  • Access to our exclusive Happiness Hub and support from a passionate national team.

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