National Operations Manager

2 weeks ago

Sydney, New South Wales, Australia Glad Group Full time

**Posted**:
15/07/2025

**Closing Date**:
15/08/2025

**Job Type**:
Permanent - Full Time

**Location**:
Sydney - Southern Suburbs

**Job Category**:
Executive & Strategic Management

**About Glad Group**

Glad Group is a family-owned Australian business with over 34 years of experience delivering integrated services across security, cleaning, concierge, maintenance, and workplace solutions. Operating across Australia and New Zealand, our strength lies in the partnerships we build—with our people, our clients, and the communities we serve.

We are a people-first organisation, grounded in integrity, collaboration, and a relentless focus on operational excellence. As our Security division enters an exciting phase of growth, we're seeking a dynamic and experienced leader to join us in a newly created national role.

**The Opportunity**

As National Operations Manager - Security, you will oversee and lead all national security operations. This is your chance to shape the direction of a growing division, build a high-performing team, and drive a culture anchored in professionalism, performance, and trust. Reporting to the Department Head, you will work across all states, support key personnel, and ensure our services remain compliant, effective, and forward-thinking.

**Key Responsibilities**
- Lead national security operations, managing a network of state-based leaders and support staff
- Design and implement national security strategies, policies, and risk mitigation initiatives
- Partner with the Head of Risk & Compliance to ensure licensing and regulatory compliance
- Develop and mentor future leaders through structured coaching and training programs
- Oversee national rostering and workforce planning to drive efficiency and meet financial targets
- Analyse divisional P&L and provide insights to support strategic decision-making
- Facilitate quarterly national workshops to foster team alignment

**What You Bring**
- 10+ years' experience in senior roles within the security industry (Tier 1 experience highly valued)
- Proven leadership of large, remote, or interstate teams
- Thorough understanding of Modern Awards, risk frameworks, and compliance obligations
- Commercially minded with a strategic outlook
- Calm and decisive under pressure
- Tertiary qualifications in Security Operations, Risk Management, or Workplace Safety (Cert IV or higher)
- Background in Defence or Law Enforcement (highly desirable)

**Why Join Glad Group?**

At Glad Group, we believe that work should be both meaningful and rewarding. When you join us, you can expect:

- Clear career progression pathways
- Leadership development and structured mentoring
- Recognition and rewards programs
- Flexible work arrangements and EAP wellbeing support
- National impact with a collaborative and supportive team

**How to

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