Administrative Support Specialist for Federal Government Agency

1 month ago


Chatswood, Australia Chandler Macleod Full time

Company Overview:

We are a leading Federal government agency that supports Australians in achieving their goals and helping them live a better life. Our work has an impact on a significant area in the social sector, and you can contribute to the difference we make in this role.

About the Role:

We are seeking an experienced Administration Support officer to join our busy team for a temporary assignment. The ideal candidate will have reception, administration, and customer service experience.

Key Responsibilities:

  • Manage and resolve participant matters by actioning planning tasks as per the Agency Act.
  • Provide counter/reception support for the local office, including participant enquiries in the self-help kiosks and online support.
  • Resolve customer enquiries, provide information, and/or refer customers to appropriate government or community services.
  • Manage the team shared email inbox, appointments, and telephone enquiries.
  • Coordinate appointments with the use of Agency office facilities and ensure facilities are accessible for participants.
  • Undertake research and investigation activities and prepare associated reports and correspondence.
  • Undertake a range of data entry activities and ensure follow-up is completed.
  • Receive and record complaints and other feedback in the Agency Business systems.

About You:

The successful candidate will have:

  • Ability to work in a team.
  • Excellent communication skills.
  • Customer service skills.
  • Ability to manage conflict and difficult/sensitive conversations.
  • Microsoft Suite skills (Excel, Word, Outlook, Teams).
  • Ability to use initiative and work independently.
  • Ability to learn new systems and processes.
  • Experience in a Front of House and administration-based role.

Benefits:

  • $37.36 per hour + Super.
  • Full-time hours Monday to Friday.
  • Assignment is 12 months plus possible extension.
  • Open in multiple locations.


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