Claims Specialist
3 weeks ago
About the Opportunity
We are seeking a skilled Claims Specialist to join our team in Adelaide. As a key member of our team, you will play a critical role in providing exceptional customer service and support to workers, employers, and stakeholders.
About You
- You have a strong customer service focus and excellent communication skills.
- You possess exceptional organisational and time management skills, with the ability to prioritise tasks and manage multiple projects.
- You maintain sound analytical and problem-solving skills, with the ability to think critically and make informed decisions.
- You have knowledge of medical terminology and a strong understanding of workers' compensation legislation and policies.
- Tertiary studies in Allied Health or a related field is highly regarded.
Your Responsibilities
- Pro-actively manage claims to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs.
- Liaise with internal and external stakeholders to progress strategies and actions.
- Assess aspects of liability and recovery relevant to the legislation or policy, in accordance with EML procedures.
- Undertake ongoing reviews in relation to entitlements, payments, and medical expenses.
- Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines.
- Conduct health promotion activities to enhance the injured worker's wellbeing and empower them to participate in their own treatment and recovery.
- Ensure claims files are accurately and professionally updated on a regular basis.
About Us
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We foster a learning culture that allows for us to continually invest in our employees, ensuring a long-term career here at EML.
What We Offer
We stand together as equals. EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:
- A vibrant, collaborative, and innovative team culture.
- Flexibility with the opportunity to work from home when fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Access to discounts at over 350 retailers through our Rewards Hub program.
- Entitlement to an annual tenure and performance-based recognition reward.
- Comprehensive learning and development support.
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards.
- Access to LinkedIn Learning - 18,000 courses to advance your professional education.
- Up to 16 weeks paid parental leave, plus super.
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