Operations Supervisor

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $70,000 - $100,000

Job Title: Supervisor- Customer Service Ambassadors

We are seeking a Dynamic Operations Manager to oversee daily operations and promote the SkyBus service as the preferred transport option over taxis and Ubers.

Main Responsibilities:
  • Manage day-to-day activities of the team, ensuring quick support and transportation information for customers.
  • Allocate resources and manage workforce levels to meet business goals and contractual performance measures.
  • Collaborate with the health and wellbeing team to address long-term absences and support return-to-work processes.
  • Assist in the recruitment and selection of new team members.
  • Drive customer service excellence while actively promoting ticket sales and the benefits of using SkyBus.
  • Engage with staff to create a motivated workforce, implementing initiatives to enhance morale and performance.
  • Investigate incidents and collaborate with the customer feedback team to resolve complaints and prevent reoccurrence.
  • Ensure compliance with safety and quality standards, reporting and investigating any issues in team operations.
  • Foster relationships with stakeholders, including Melbourne Airport and regulatory authorities, to enhance service offerings.
Key Skills and Qualifications:
  • A strong track record of leadership and management experience.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to manage multiple tasks and priorities.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The opportunity to work with a leading transportation company.
About Us:

We are a leading transportation company committed to providing safe and reliable services to our customers. We offer a range of services, including bus and coach operations, and are dedicated to delivering exceptional customer experiences.

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