Overnight Front Office Coordinator

1 week ago

Melbourne, Victoria, Australia beBeeHospitality Full time $60,000 - $80,000
Job Title: Night Auditor

We are seeking a skilled and detail-oriented Night Auditor to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling financial transactions, and ensuring the smooth operation of our hotel.

The successful candidate will have previous experience in a front office or reception role, with strong communication and problem-solving skills. They will be able to work effectively in a fast-paced environment, handle multiple tasks simultaneously, and maintain confidentiality when dealing with sensitive information.

In return, we offer a competitive salary, comprehensive training, and opportunities for career growth and development.

Key Responsibilities:

  • Serve as the primary after-hours contact for guests, handling check-ins, inquiries, and room service.
  • Perform nightly cash reconciliations, financial reporting, and generate occupancy and revenue reports.
  • Manage emails, phone calls, and urgent requests while supporting early-morning event setups.
  • Monitor and restock supplies for minibars, breakfast service, and bar fridges as needed.
  • Log and communicate maintenance issues, stock levels, and provide clear handover notes for day staff.

Qualifications:

  • You bring a warm, genuine approach and the professionalism of an exceptional host.
  • Previous experience in front office or reception roles is highly regarded.
  • Availability to work a rotating roster of overnight shifts from 11:00 PM to 7:00 AM is essential.
  • Familiarity with Property Management Systems (PMS) is preferred, or strong general computer skills.

Benefits:

  • Daily Staff Meals
  • Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties
  • Be part of a creative, energetic, and supportive team
  • Career growth opportunities across our wider hospitality group

About Us:

We celebrate diversity and are committed to creating an inclusive environment for all team members.

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