Regional Technology Solutions Expert

3 days ago

Melbourne, Victoria, Australia beBeeSustainability Full time $90,000 - $120,000
Technical Support Specialist

As a key player in shaping the future of sustainable farming across Oceania, you will provide technical support to farmers, dealers, and internal staff. Ensuring they have the necessary tools and knowledge to succeed is crucial.

Key Responsibilities
  • Provide 2nd-line technical support via online helpdesk and on-site when required
  • Conduct online and in-person troubleshooting for robotic systems
  • Support and deliver training to farmers, dealers, and internal staff
  • Analyse system data to provide insights and solutions
  • Liaise with international colleagues to resolve complex issues
  • Lead hardware and software specification discussions with dealers
  • Communicate technical updates and changes to the dealer network
  • Assist with sales process through technical consultation
  • Support scheduled user management software updates
  • Maintain strong relationships with dealers and customers
  • Participate in rotating on-call support roster
Requirements
  • Technically proficient with strong IT knowledge (SQL and Microsoft suite proficiency)
  • Excellent communication and problem-solving skills
  • A natural team player with a proactive work ethic
  • Comfortable leading group training sessions
  • Ability to travel locally, interstate, and internationally
  • Prior experience or exposure to dairy/agriculture environments an advantage

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