Customer Service Representative

14 hours ago

Macquarie Park, Australia Catholic Healthcare Full time

Catholic Healthcare is a values-based organisation that welcomes applicants from all faiths and backgrounds. We are currently seeking an experienced Customer Service Representative to support potential new clients navigate their Aged Care journey.

Job Description

This is a unique opportunity to make a positive impact in a rewarding organisation like ours. As a Customer Service Representative, you will manage enquiries from prospective clients and their families approaching aged care for the first time. You will liaise with referrers and other external and internal stakeholders, providing comprehensive and timely information and gaining agreement to proceed with interest in Catholic Healthcare as their provider.

The successful candidate will have excellent interpersonal and communication skills, both verbal and written. They will be able to effectively convey information, influence stakeholders, and build rapport with customers. Strong problem-solving and conflict resolution abilities, with a customer-centric mindset, are essential for this role.

Key Responsibilities
  • Manage enquiries from prospective clients and their families approaching aged care for the first time
  • Liaise with referrers and other external and internal stakeholders
  • Provide comprehensive and timely information and gain agreement to proceed with interest in Catholic Healthcare as their provider
  • Manage the leads database in CRM to ensure all enquires are actioned and responded to in a timely manner
Requirements
  • Previous experience in a similar customer service position
  • Excellent interpersonal and communication skills, both verbal and written
  • Demonstrated ability to effectively convey information, influence stakeholders, and build rapport with customers
  • Strong problem-solving and conflict resolution abilities, with a customer-centric mindset
  • Proficiency in using customer relationship management (CRM) software, as well as other relevant tools and technologies including Microsoft Office applications
  • Ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organisation
  • Flexibility and adaptability to accommodate changing customer needs and business requirements
Benefits
  • Salary: $65,000 - $80,000 per annum, depending on experience
  • Fitness Passport - discounted gym benefits
  • Paid Parental leave
  • Paid Family leave, additional days off each year
  • Long Service leave after 5 years
  • A values-based organisation that welcomes applicants from all faiths and backgrounds
About Us

Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation.

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