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Hospital Frontline Support Team Member

2 weeks ago

Armidale, New South Wales, Australia beBeeAdministrativeSupport Full time $69,600 - $73,500
Job Description

As a cashier telephonist, you will play a vital role in supporting patients, families, and staff within the patient services department. Your days will be filled with managing incoming and outgoing hospital mail, handling accommodation bookings and payments, processing invoices and outstanding payments, answering phone calls, responding to face-to-face enquiries, managing payment receipting, allocation, batching, and banking, and assisting with stores ordering and inventory control.

About The Role
  • Provide exceptional customer service to patients, families, and staff.
  • Manage all incoming and outgoing hospital mail, ensuring timely delivery and accuracy.
  • Handle accommodation bookings and payments for staff and families, providing excellent communication and problem-solving skills.
  • Process invoices and outstanding payments, maintaining accurate records and resolving any discrepancies.
  • Answer and direct incoming phone calls, providing clear and concise information to callers.
  • Respond to face-to-face enquiries at the reception, demonstrating a high level of professionalism and courtesy.
  • Manage payment receipting, allocation, batching, and banking, ensuring financial accuracy and compliance.
  • Assist with stores ordering and inventory control, maintaining accurate stock levels and resolving any supply chain issues.