Senior Customer Service Manager

5 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $79,080 - $109,390
Job Description

We are seeking an experienced professional to fill the role of Front Office Manager. This individual will be responsible for managing a team of up to 15 staff members, including Assistant Managers, Experience Curators, Porters, and Night Auditors.

The successful candidate will have excellent leadership skills, with the ability to motivate and guide their team to provide exceptional customer service. They will also be responsible for ensuring that all front office operations are run smoothly and efficiently.

This is a senior position that requires strong communication and interpersonal skills, as well as the ability to work well under pressure. If you have a passion for delivering outstanding customer experiences and leading a high-performing team, we would love to hear from you.

Key Responsibilities:
  • Greet and assist guests in a friendly and welcoming manner
  • Manage a team of staff members to ensure excellent customer service
  • Ensure that all front office operations are run smoothly and efficiently
  • Resolve any issues or conflicts that may arise during shift
Requirements:
  • Minimum 3 years experience in a similar role
  • Excellent leadership and communication skills
  • Ability to work well under pressure
  • Strong organizational and time management skills
Benefits:
  • Competitive salary and benefits package
  • Opportunity to work in a dynamic and fast-paced environment
  • Professional development opportunities
  • Recognition and rewards for outstanding performance
What We Offer:
  • A supportive and collaborative team environment
  • A comprehensive training program to help you succeed in your role
  • Ongoing support and guidance from our experienced management team
  • A commitment to employee well-being and work-life balance

Sustainability and Environmental Awareness

At Crystalbrook Collection, we believe in being environmentally conscious and sustainable in our practices. As part of our team, you will have the opportunity to contribute to our sustainability initiatives and make a positive impact on the environment.

  • Customer Service Coordinator

    1 week ago

    Brisbane, Queensland, Australia Senior Leadership Infrabuild Full time

    **About the role**:Supporting the State Manager and Project Delivery team, the Customer Service Coordinator will be committed to exceptional customer service and outcomes. You will be a team player with a high level of attention to detail and the ability to solve problems in a dynamic environment.Your responsibilities will include:- Communicate status of...

  • Customer Service Officer

    1 week ago

    Brisbane, Queensland, Australia Senior Leadership Infrabuild Full time

    **About the role**:**ARC (The Australian Reinforcing Company)**, is currently seeking a **Customer Service Officer** to join our tight-knit team at our **Bundamba** Branch.You'll work closely with our sales, operations, and leadership teams to deliver an exceptional customer experience. You'll play a critical role in ensuring smooth communication between our...

  • Senior Customer Service Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

    We are seeking a highly skilled and experienced customer service leader to join our team as Senior Customer Service Manager.About the Role:This pivotal leadership position involves overseeing the entire customer journey from initial inquiry to post-sales support. As a customer service manager, you will be responsible for leading a team of customer service...

  • Senior Customer Service Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

    Job Title: Senior Customer Service ManagerJob Description:The ideal candidate will have a strong background in customer service management, with experience in leading teams and driving customer satisfaction.Responsibilities include developing and implementing customer service strategies, managing team performance, and ensuring excellent customer...

  • Senior Customer Service Operations Manager

    1 week ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $80,000 - $125,000

    Job DescriptionThe Senior Customer Service Operations Manager will be responsible for managing a large-scale customer support team to ensure work is completed effectively in support of the organisation's objectives and meets the customer need.Key Responsibilities:Manage human resource activities for the customer support team including workforce planning,...

  • Customer Service Manager

    1 week ago

    Brisbane, Queensland, Australia Apprise Consulting Pty Ltd Full time

    Container Transport is a Brisbane based logistic Company who provides professional, reliable, and cost-efficient container transport services. We make your supply chain more profitable and effective by delivering quality transportation services every time.We are looking for an experienced Customer Service Manager to join our team of professionals on a full...

  • Senior Customer Service Professional

    2 weeks ago

    Brisbane, Queensland, Australia beBeeService Full time $76,515 - $78,000

    Customer Service Manager Role:A senior customer service professional is required to oversee the entire customer journey, from initial contact to post-interaction support.Main Responsibilities:Lead and mentor a team of customer service specialists, promoting a culture of high performance, continuous improvement, and knowledge sharing.Manage employee lifecycle...

  • Senior Customer Service Advisor

    2 weeks ago

    Brisbane, Queensland, Australia Progress Rail Australia Pty Ltd Full time $90,000 - $120,000 per year

    About the business:Progress Rail Australia, a Caterpillar company, is one of the largest integrated and diversified suppliers of railroad and transit system products and services worldwide. Product technology, reliability and durability, along with aftermarket parts and service support, have been our keys to success.About the role:The Senior Customer Service...

  • Senior Customer Service Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

    Job Title: Customer Service Excellence ManagerWe are seeking a skilled customer service professional to lead our team and deliver exceptional customer experiences. This role requires a strong understanding of customer needs, excellent communication skills, and the ability to motivate and develop a team.About the Role:This is a pivotal leadership position...

  • Customer Service Administrator

    2 weeks ago

    Brisbane, Queensland, Australia Dynamic Door Service Full time $40,000 - $80,000 per year

    BX Bunka Australia, specifically Dynamic Door Service, is looking for a competent individual to fill the role of customer service administrator for a 6 month period.  Working out of our Clontarf office, the successful incumbent will need to possess the following.Requirements:High level of Customer Service skillsHigh level of Data Entry AccuracyExcellent...