Senior Customer Service Manager

4 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $79,080 - $109,390
Job Description

We are seeking an experienced professional to fill the role of Front Office Manager. This individual will be responsible for managing a team of up to 15 staff members, including Assistant Managers, Experience Curators, Porters, and Night Auditors.

The successful candidate will have excellent leadership skills, with the ability to motivate and guide their team to provide exceptional customer service. They will also be responsible for ensuring that all front office operations are run smoothly and efficiently.

This is a senior position that requires strong communication and interpersonal skills, as well as the ability to work well under pressure. If you have a passion for delivering outstanding customer experiences and leading a high-performing team, we would love to hear from you.

Key Responsibilities:
  • Greet and assist guests in a friendly and welcoming manner
  • Manage a team of staff members to ensure excellent customer service
  • Ensure that all front office operations are run smoothly and efficiently
  • Resolve any issues or conflicts that may arise during shift
Requirements:
  • Minimum 3 years experience in a similar role
  • Excellent leadership and communication skills
  • Ability to work well under pressure
  • Strong organizational and time management skills
Benefits:
  • Competitive salary and benefits package
  • Opportunity to work in a dynamic and fast-paced environment
  • Professional development opportunities
  • Recognition and rewards for outstanding performance
What We Offer:
  • A supportive and collaborative team environment
  • A comprehensive training program to help you succeed in your role
  • Ongoing support and guidance from our experienced management team
  • A commitment to employee well-being and work-life balance

Sustainability and Environmental Awareness

At Crystalbrook Collection, we believe in being environmentally conscious and sustainable in our practices. As part of our team, you will have the opportunity to contribute to our sustainability initiatives and make a positive impact on the environment.

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