Senior Customer Service Operations Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeLeadership Full time $80,000 - $125,000

Job Description

The Senior Customer Service Operations Manager will be responsible for managing a large-scale customer support team to ensure work is completed effectively in support of the organisation's objectives and meets the customer need.

Key Responsibilities:

  • Manage human resource activities for the customer support team including workforce planning, recruitment, training and development, and performance management.
  • Work collaboratively with stakeholders by fostering an approachable, encouraging, and supportive culture.
  • Champion and provide effective high-priority incident management using industry best practice and service management (ITIL) principles.

Requirements:

  • Proven experience in customer service operations management.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

This role offers a unique opportunity to lead a large-scale customer support team and make a real impact on the organisation's success.

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