Airline Passenger Experience Specialist

7 days ago

Cairns, Queensland, Australia beBeePassenger Full time $68,000 - $92,000
Job Summary

Passenger Service Agents play a vital role in delivering exceptional customer experiences, ensuring seamless and efficient interactions from terminal to aircraft. This dynamic team excels at providing helpful assistance, extensive knowledge, and courteous demeanor, treating each passenger with kindness, respect, and warmth.

Key Responsibilities
  • Assist passengers during check-in, boarding, and disembarkation processes.
  • Handle the check-in process, verifying tickets, issuing boarding passes, and checking luggage.
  • Provide accurate flight information to passengers, including updates on delays, cancellations, and gate changes.
  • Resolve passenger complaints and issues efficiently and professionally.
  • Offer support and answer questions regarding flight schedules, fares, routes, and policies.
  • Assist passengers with special needs, including unaccompanied minors, elderly passengers, and those requiring wheelchair assistance.
  • Ensure compliance with security procedures and protocols, including screening passengers and luggage.
  • Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction.
Requirements

Committed to delivering exceptional service while maintaining a safe and secure environment.

  • Strong interpersonal skills and a collaborative mindset.
  • Demonstrates a strong work ethic and a desire for growth and learning.
  • Maintains composure under pressure and presents themselves with confidence.
  • Upholds excellent presentation and grooming standards.
  • Exhibits organisational and effective time management skills.
  • Physically capable of handling passenger baggage and operating wheelchairs when required.
  • Fluent in English (additional languages welcomed).
  • Confidence in using software and technology – Intermediate skills required.
  • Australian Citizen/Resident with unlimited work rights.
  • Possession of a valid Australian driver's license and reliable transportation.
  • Must be 18 years of age or older.
What We Offer
  • On-site employee parking available.
  • Uniforms provided.
  • Opportunities for career advancement.
  • Accrual of annual and personal leave.
  • Comprehensive & paid training and ongoing support provided.
Our Commitment to Diversity

We believe in diversity, equal opportunity, and the power of our values to drive success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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