Reservations Coordinator

3 days ago

Canberra, ACT, Australia beBeeGroup Full time $55,000 - $85,000
Job Summary

This role is ideal for a customer-focused individual who can effectively manage group bookings, ensuring seamless coordination and a superior guest experience.

The successful candidate will be responsible for managing all aspects of group bookings, liaising with clients, and coordinating room blocks. They will also produce forecasting reports and handle group enquiries via email or phone.

This is an excellent opportunity to grow and develop your career in the hospitality industry.

Key Responsibilities:
  • Manage all group bookings of 10+ rooms.
  • Handle Professional Conference Organiser (PCO) group blocks, including inventory control, payments, and setup.
  • Respond promptly to all group enquiries via email or phone.
  • Input group reservations and relevant data for upcoming 3-month periods in a timely manner.
  • Coordinate group details internally, including prepayments, routing, vouchers, and special requests.
  • Prepare group movement sheets and conduct briefings for hotel stakeholders.
  • Monitor hotel inventory and track business wash for group bookings.
  • Generate reports and 3-month forecasts.
  • Manage all aspects of group payments, cancellations, and rooming lists.
  • Maintain accurate filing systems and reservation documentation.
  • Handle guest feedback and complaints professionally, escalating when necessary.
  • Ensure VIP and complimentary room night procedures are followed.
  • Uphold brand standards across all group reservation processes.
  • Foster strong relationships with PCOs, travel agents, and other partners to drive business.
  • Achieve departmental performance benchmarks.
Requirements:
  • Minimum 1-2 years of experience in hotel reservations or a front office role in a hotel
  • Familiarity with hotel systems, particularly Opera Cloud
  • Customer-first attitude with exemplary problem-solving and conflict-resolution skills
  • Sound experience in handling group bookings and coordinating room blocks
  • Strong understanding of hotel operations, including room inventory, rate structures, and reservation policies
  • Excellent written and verbal communication skills with a professional phone manner
  • Strong administrative and organisational skills with high attention to detail and accuracy
  • Demonstrated ability to manage multiple tasks and priorities under pressure
  • Proficiency in Microsoft Office Suite: Outlook, Word, and Excel
What We Offer:
  • Discounted rates across our global network of properties, food, and beverage venues, and wellness centers.
  • Continuous learning and investment into your capability, including access to training programs.
Seniority Level
  • Entry level
Employment Type
  • Full-time
Job Function
  • Other
  • Industries
  • Hospitality

  • Group Reservations Coordinator

    3 days ago

    Canberra, ACT, Australia beBeeGrowth Full time $55,000 - $75,000

    Group Reservations Coordinator RoleThe successful candidate will play a pivotal role in ensuring seamless coordination and effective communication for group bookings, delivering exceptional guest experiences.This is an exciting opportunity to join our team as a Group Reservations Coordinator, where you will have the chance to develop your skills and grow...

  • Group Reservations Agent

    7 days ago

    Canberra, ACT, Australia Novotel Hotels Full time

    Company DescriptionAt Accor, hospitality is a work of heart.We value passion, integrity, and inclusion, creating a workplace where every team member can thrive.With over 4,000 hotels in 90+ countries, Accor offers endless opportunities to grow your career across a wide range of globally loved brands.Join us at Accor, where life pulses with passionThe...

  • Group Reservations Agent

    4 days ago

    Canberra, ACT, Australia Novotel Hotels Full time

    Join to apply for the Group Reservations Agent role at Novotel HotelsJoin to apply for the Group Reservations Agent role at Novotel HotelsGet AI-powered advice on this job and more exclusive features.Company DescriptionAt Accor, hospitality is a work of heart. We value passion, integrity, and inclusion, creating a workplace where every team member can...

  • Group Reservations Agent

    4 days ago

    Canberra, ACT, Australia Novotel Hotels Full time

    Join to apply for the Group Reservations Agent role at Novotel HotelsJoin to apply for the Group Reservations Agent role at Novotel HotelsGet AI-powered advice on this job and more exclusive features.Company DescriptionAt Accor, hospitality is a work of heart. We value passion, integrity, and inclusion, creating a workplace where every team member can...

  • Australian Defence Force Workforce Manager

    3 days ago

    Canberra, ACT, Australia beBeeAnalytical Full time $95,187 - $108,734

    Workforce Management ProfessionalThis role offers a dynamic opportunity for an experienced professional to join our team and contribute to the management of Australian Defence Force (ADF) workforces.As Workforce Management Officer, you will be responsible for developing and maintaining workforce plans across ADF Regular and Reserve forces. The role involves...

  • Senior Military Workforce Planner

    2 days ago

    Canberra, ACT, Australia beBeeWorkforce Full time $95,187 - $108,734

    Job OverviewThe role of the Workforce Management Officer is a strategic and proactive position that involves developing, managing, and maintaining the regular Australian Defence Force (ADF) workforce and ADF Reserve workforce across Joint Capabilities Group (JCG).This individual will work closely with the Deputy Director Workgroup to coordinate and submit...

  • JCG Workgroup Management Officer

    3 days ago

    Canberra, ACT, Australia Defence Australia Full time

    OverviewJCG Workgroup Management Officer - ADF Workforce role at Defence AustraliaBase pay range: A$95,187.00/yr - A$108,734.00/yrThe RoleJoint Capabilities Group (JCG) Headquarters is seeking a proactive, analytical and strategic individual to join our Workgroup Team. This role will work with the Deputy Director Workgroup to develop, manage and maintain the...

  • JCG Workgroup Management Officer

    3 days ago

    Canberra, ACT, Australia Defence Australia Full time

    OverviewJCG Workgroup Management Officer - ADF Workforce role at Defence AustraliaBase pay range: A$95,187.00/yr - A$108,734.00/yrThe RoleJoint Capabilities Group (JCG) Headquarters is seeking a proactive, analytical and strategic individual to join our Workgroup Team. This role will work with the Deputy Director Workgroup to develop, manage and maintain the...

  • Coordinator, Student Admin Services

    3 days ago

    Canberra, ACT, Australia UNSW Full time

    Overview Coordinator, Student Admin Services role at UNSW Canberra, Australian Capital Territory, Australia. This is a full-time continuing position based at UNSW Canberra, ADFA Campus. Employment type: Full-time Remuneration: Broadband level 5/6. Level 5 from $88,717; Level 6 from $103,866 plus 17% super Location: UNSW Canberra, ADFA Campus ...

  • Travel Experience Designer

    3 days ago

    Canberra, ACT, Australia beBeeExperiential Full time $90,000 - $123,456

    Job Title:Ambassador of Experiential TravelJob Description:As an Ambassador of Experiential Travel, you will be responsible for crafting unforgettable travel experiences for clients. Your role will involve tailoring itineraries to meet the unique needs and preferences of each client, ensuring that every aspect of their journey is seamless and enjoyable.Key...