Vacation Enthusiast and Relationship Builder

4 days ago


City of Greater Geelong, Australia Travel + Leisure Co. Full time

About This Role

We are seeking an experienced and enthusiastic individual to join our team as a Guest Experience Host & Face to Face Lead Generator at our Club Wyndham Dinner Plain resort. In this role, you will be responsible for delivering exceptional customer service and ensuring a seamless check-in process for our guests.

Your Key Responsibilities

  • Greeting and registering owners and guests.
  • Providing information on local area attractions.
  • Completing all department-related paperwork.
  • Using all communication equipment including telephones, facsimiles, and computers.
  • Meet guests face to face and generate sales appointments for our sales team.
  • Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered.
  • Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process.
  • Clearly articulate the benefit of traveling within the Wyndham Destinations community.
  • Meet targets and KPIs as set by the business.

What We Offer

We offer a range of benefits to support your career development and well-being, including professional development funding, free staff accommodation, discounted hotel stays across Australia, Fiji, New Zealand, great career development opportunities, and on-shift staff meal.



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