Cloud Solution Architect

1 week ago

Australia Microsoft Full time
About the Role

We are seeking a highly skilled Cloud Solution Architect - Developer Advocate to join our team at Microsoft. As a key member of our organization, you will play a critical role in empowering customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services.

Key Responsibilities
  • Customer Centricity

Develop a deep understanding of customers' overall business and IT priorities and success measures to build cloud applications, including DevOps processes, AI, and low-code opportunities.

Act as the voice of the customer by driving new feedback into engineering, insights on usage and application patterns.

Coordinate Microsoft Developer resources to improve customer engagements and help accelerate solution deliveries by augmenting customer and/or partner resource gaps.

Support customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness.

Ensure that solutions exhibit performance, security, scalability, maintainability, and reliability upon deployment.

  • Business Impact

Develop opportunities to drive Customer Success business results and help customers get value from their Microsoft investments.

Identify resolutions to customer blockers by leveraging subject matter expertise and use internal Microsoft processes for escalations to support and engineering.

Proactively look for opportunities to drive consumption by understanding, championing, and driving customers' business objectives and priorities.

Drive customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations.

Proactively use knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.

  • Technical Leadership

Learn new technologies or services that are aligned to customer needs and common patterns seen in cloud application development.

Share ideas, insights, and strategic technical input with technical teams and internal communities.

Participate in external technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons).

Generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners.

Drive opportunities for IP reuse, best practice sharing, and consumption acceleration.

Qualifications

We are looking for a candidate with a Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or a related field, and 4+ years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.

Technical certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) and relevant developer technologies is also required.

Proficiency in Java, JavaScript/NodeJS, Python, or.NET with associated development frameworks is necessary.

Familiarity and comfort working with the open-source ecosystem technologies and platforms (e.g., Linux, MongoDB, MySQL, PostgreSQL, MEAN, MERN, LAMP, etc.), as well as modern cloud technologies such as containers, orchestration (Kubernetes), CI/CD, AI/ML, etc.

Extensive technical experience with cloud and hybrid infrastructures, multi-cloud and architecture designs, migrations, and technology management is also required.

Proficiency with software development tools, practices, and DevOps using CI/CD tool chains (e.g., GitHub, Azure DevOps, Jenkins) is necessary.

Experience and understanding of large-scale application portfolios in enterprise-wide environments (including migration of on-premises workloads to the cloud) is also required.

Extensive technical experience with cloud-native app hosting through software design, development, deployment, and app refactoring/migrations is necessary.

Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs is also required.

A self-starter, entrepreneurial mindset, agility, and the ability to work with ambiguity are essential.

Experience in a previous startup, hyperscaler, or high-tech industry is also necessary.

Proven track record of building deep technical relationships with senior executives, business owners, and decision makers in Enterprise, mid-market, and digital native environments is required.

Experience in managing various stakeholder relationships to get consensus on solutions/projects is also necessary.

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