Cyber Claims Specialist

3 weeks ago


Sydney, New South Wales, Australia REO Group Full time

Job Summary

We are seeking a highly skilled Cyber Claims Specialist to join our award-winning in-house claims team at REO Group. As a key member of our team, you will be responsible for managing end-to-end claims, working closely with the Incident Response team, and providing exceptional client service.

Key Responsibilities

  • Manage a portfolio of 45-65 claims, ensuring timely and proactive service to clients.
  • Collaborate with the Incident Response team to track and record data, providing insights to leadership and underwriting teams.
  • Interpret policy wordings, understand coverage, and manage client expectations.
  • Develop and implement process improvements to enhance client service and efficiency.
  • Record management and administration duties in line with company policy and compliance guidelines.

Candidate Profile

  • At least 3 years of experience in insurance claims, preferably cyber or commercial insurance product claims.
  • Proven track record of independently managing a portfolio of claims.
  • Excellent communication and interpersonal skills, with the ability to engage with clients via various channels.
  • Proactive and service-oriented, with a focus on fast and efficient service delivery.

About REO Group

REO Group is a leading provider of tailored specialist cyber insurance products, partnering with clients of all sizes and industries. Our award-winning claims team is dedicated to delivering exceptional service and support to our clients.


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