Helping Others Matter

3 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $88,000

We are seeking professionals to join our team in a Client Services Response role. This is a meaningful job that makes an impact and helps others.

The ideal candidate will have passion for customer service and excellent communication skills. We value teamwork and encourage collaboration with colleagues.

Key Responsibilities:
  • Respond to inbound calls, address queries, and refer clients to relevant departments.
  • Maintain accurate logs of calls received and case notes.
  • Liaise with clients and employees regarding shift changes or incidents in a professional manner.
  • Provide first response to incident reporting after hours and escalate incidents as necessary.
  • Assist in maintaining quality records, files, and databases.
  • Comply with health and safety legislation.

Familiarity with disability services and administration is beneficial. Previous experience in client services roles is also advantageous.

This is a rewarding career opportunity where you can work with like-minded individuals who strive to make a difference. Flexible working arrangements and learning opportunities are available.

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