Customer Service Representative
4 weeks ago
About the Role
At Belgravia Leisure, our Customer Service Officers are the heart of our business. They provide exceptional services to our members, casual users, and potential new members in accordance with our established operational routines and procedures.
Main Responsibilities:
- Deliver first-class customer service to all customers, both in person and over the telephone
- Apply sound cash handling principles and utilize Point of Sale (POS) systems effectively
- Provide information and have the knowledge to sell memberships when a person joins or renews
- Promote centre services and programs to customers and accept bookings and enrollments
- Develop and maintain good working relationships with customers
- Promote and exercise excellent public relations at all times
- Ensure secure opening and closing of the centre in accordance with safety procedures
Skills & Attributes:
- A positive, friendly, helpful, and energetic work style
- Computer literacy and familiarity with software packages and point of sale systems
- Desirable experience in the leisure industry
- A current First Aid Certificate (Workplace Level 2)
- A current CPR Certificate
- A Police Check and Working with Children Check
What We Offer:
We offer a competitive salary of around $60,000 per annum, depending on location and experience. As a valued member of our team, you'll also enjoy a range of benefits, including opportunities for professional growth and development.
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