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Senior Call Centre Operations Coordinator
3 weeks ago
We are seeking a highly skilled and motivated individual to fill the position of Call Centre Operations Manager.
The ideal candidate will possess excellent communication skills, be reliable and have access to the internet.
The job involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
- Able to work independently and as part of a team
- Excellent communication and interpersonal skills
- Ability to travel to various locations
This is an exciting opportunity for someone who wants to develop their skills and knowledge in call centre operations and management.
The selected candidate will be responsible for managing and coordinating our call centre operations, ensuring that all customer interactions are handled efficiently and effectively.
The role also involves monitoring and analysing customer feedback, identifying areas for improvement and implementing changes to enhance the overall customer experience.
If you are a results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this challenging and rewarding role.
