Customer Service Representative
1 month ago
Pace Appointments is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service to our valued clients.
Key Responsibilities:
- Manage customer relationships and resolve queries in a timely and professional manner.
- Coordinate freight movements and ensure seamless logistics operations.
- Collaborate with internal departments to ensure efficient and effective customer service.
- Generate customer reports and maintain accurate data records.
- Develop and implement solutions to improve customer satisfaction and loyalty.
Requirements:
- Minimum 12 months experience in a customer-facing role within the freight forwarding industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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