Sales Consultant

4 weeks ago


Manningham, Australia DFP Recruitment Services Full time

About the Company:
We are proud to partner with a leading industry innovator, focused on sustainability and premium domestic appliances. Our client is an independent family-owned company with over 120 years of experience, offering a range of high-quality products. Customers worldwide remain loyal to this premium brand.

The Role:
As a sales-focused applicant, you will join our experience centre in Doncaster, with full training provided. You will be responsible for providing premium customer service, product solutions, and building strong customer relationships. Motivated and positive, you will have demonstrated experience working in a busy retail sales customer service role and be capable of providing outstanding service to customers.

Your Responsibilities:

  • Consult with customers to provide product information, demonstrations, quotations, and follow-ups, through to closure of sales
  • Ensure showroom and equipment are clean and in line with display standards
  • Support the in-house Culinary Team with the coordination of cooking classes
  • Continually learn and improve on product knowledge to offer best solutions to customers
  • Assist with telephone enquiries and general administration duties
  • Assist with trading nights, product training sessions, and showroom events
  • Active participation in the customer engagement framework
  • Achieve and exceed team-based targets and KPIs

Requirements:

  • Experience delivering world-class customer service standards with a consultative approach
  • Ability to work and succeed in a team environment
  • Ability to resolve customer enquiries and potential conflicts in a professional manner
  • Can thrive in a fast-paced, high-pressure situation
  • Adaptable and able to think quickly on your feet to provide solutions to customers
  • Possess excellent communication skills
  • Intermediate knowledge of systems, including MS Excel and CRM software
  • Desire to continually learn and improve on product knowledge to advise our customers

Benefits:

  • Staff discounts on products
  • Training, coaching, and development from an experienced Centre Manager
  • Career development opportunities from a company that supports growing from within
  • Opportunity to join a fantastic workplace culture and team

Working Hours:
You will be required to work 15-20 hours per week across Friday, Saturday, and Sundays, rostered between 10AM and 9PM.


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