Senior Digital Operations Manager

2 weeks ago


North Melbourne, Victoria, Australia Country Road Group Full time
Job Overview

We are seeking a highly skilled Senior Digital Operations Manager to join our team at Country Road Group. As a key member of our digital operations team, you will be responsible for leading and managing the day-to-day digital operations across all CRG brands to drive operational efficiency and effectiveness.

Responsibilities
  • Oversee digital operations to ensure accurate merchandising and timely content delivery across brand and third-party websites.
  • Identify marketplace issues and opportunities, working closely with Head of eCommerce to maximise operational efficiency and commercial success.
  • Collaborate with Buyers, Marketing, and Digital Product Teams to align digital merchandising, content, and eCommerce projects with brand strategies and launch plans.
  • Act as the key conduit for business and IT teams in break-fix support and ongoing development of the brand sites, relating to operational functions (such as product uploads and merchandising).
  • Enhance online customer propositions and post-purchase elements, including delivery, gifting, and personalisation.
Key Capabilities
  • Experience leading digital operations to achieve online success of an omni-channel retailer.
  • Experience managing online product content and merchandising on a large retailer's website (preferably within fashion retail).
  • High-level experience overseeing/managing operational digital activities that pertain to site content and merchandising, promotional execution, and digital stock management.
  • Experience leading a team within an eCommerce environment.
About Us

Country Road Group is one of Australasia's largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality.

What We Offer
  • Generous employee discounts across our House of Brands.
  • Seasonal clothing allowance.
  • An additional day of leave for your birthday.
  • An Industry-leading Parental Leave Program.
  • Flexible working arrangements to support work/life balance.
  • Annual learning calendar to support the ongoing development of our team.


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