Senior Customer Service Team Lead
22 hours ago
Leading a team of customer service representatives, you will be responsible for managing daily operations and driving performance across key service metrics.
Daily Operations- Coordinate team activities to meet SLAs.
- Manage workload distribution, ensuring adequate coverage and responsiveness.
- Maintain quality assurance processes to maintain high service standards.
- Conduct performance reviews and call quality audits.
- Identify process enhancements to improve customer satisfaction, operational efficiency, and productivity.
- Analyse service data and customer feedback to inform innovation and a service excellence agenda.
- Manage relationships with external customer service vendors, ensuring alignment with service standards and SLAs.
- Liaise with internal stakeholders to support cross-functional initiatives and resolve service issues.
- Prepare regular reports on team performance, customer satisfaction, and operational metrics.
Key qualifications include tertiary qualifications in finance or business. Ideal candidates have 2+ years' experience in an inbound call centre environment with strong customer service focus and project co-ordination experience. Experience in Financial Services or Automotive is beneficial.
-
Senior Customer Service Team Lead
6 days ago
Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $130,000Job Title: Senior Customer Service Team LeadAbout the Role:The position of Senior Customer Service Team Lead involves leading a skilled customer service team in a dynamic work environment. As part of this role, you will be responsible for managing workflow, delegating tasks, and assisting with referrals and patient inquiries.Key Responsibilities:Lead and...
-
Customer Service Team Lead
6 days ago
Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000Job DescriptionWe are seeking a skilled professional to lead our customer service team and ensure a seamless onboarding experience for business clients. This role is perfect for someone who thrives in a dynamic environment and is passionate about customer success and compliance excellence.This role will involve managing the end-to-end onboarding process,...
-
Senior Process Excellence Lead
1 week ago
Sydney, New South Wales, Australia NSW Department of Customer Service Full time $125,693 - $138,510 per yearSenior Process Excellence LeadClerk Grade:9/10Salary Range:$125,693-$138,510 + superannuationEmployment Type:Full-time, OngoingLocation:SydneyAbout this roleJoin a dynamic and passionate team of experts delivering Process Excellence initiatives across the Department of Customer Service (DCS). This is an exciting opportunity to leverage your skills and...
-
Senior Customer Experience Advisor
1 week ago
Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per yearSenior Customer Experience Advisor - Experience Management | Government Technology Platforms (GTP) Role Type: 12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464-$142,665 + super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP)...
-
Customer Service Team Lead
7 days ago
Sydney, New South Wales, Australia beBeeManager Full time $80,000 - $130,000Customer Service Manager RoleWe are seeking a seasoned professional to lead our customer service team and oversee the smooth operation of our day-to-day management.Key Responsibilities:Ensure compliance with all policies, procedures, and standardsManage customer service and complaint handlingReport writing and liaison with Senior Management and Support...
-
Senior Customer Experience Advisor
2 days ago
Sydney, New South Wales, Australia NSW Department Of Customer Service Full timeExperience Management | Government Technology Platforms (GTP) Role Type:12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464–$142,665 + 12% super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP) which provides NSW government...
-
Pmo Lead
5 days ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**PMO Lead**- ** Full Time (35hpw) to 30 June 2025**:- ** Sydney location with hybrid working**:- ** Salary starting from $145,378 + super**This newly established team's purpose is to support the delivery of the strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector.Involving the consolidation of...
-
Team Lead P&C Contact Centre
1 day ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**Team Lead P&C Contact Centre****Clerk Grade**:9/10, Ongoing, Full-time 35 hours per week**Location**:4PSQ Parramatta or Gosford (travel required between these locations)**Salary Range**:base salary starting at $120,859 p.a + superannuation**HR Business Partner Portfolio 1 team, People & Culture, Department of Customer Service**- Take charge of a dynamic...
-
Lead Analyst
2 weeks ago
Sydney, New South Wales, Australia NSW Department Of Customer Service Full timeJoin to apply for the Lead Analyst - Data role at NSW Department of Customer Service Join to apply for the Lead Analyst - Data role at NSW Department of Customer Service Get AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service.Your...
-
Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year**Senior Advisor - Ministerial, Executive and Parliamentary Services - SafeWork NSW Grade: Clerk Grade 9/10 Salary range: $129,464 - $142,665 + superannuation and leave loading Duration: Ongoing Location: Gosford or Parramatta Applications Close: Wednesday 10th September :59AM)** About the team The Ministerial, Executive and Parliamentary Services...
