NSW Workers Compensation Claims Manager
1 day ago
The Insurance Claims Specialist plays a vital role in ensuring timely and efficient claims resolution, fostering a culture of excellence in claim management.
Key responsibilities include:
- Managing a portfolio of NSW Workers Compensation insurance claims to achieve optimal outcomes;
- Communicating effectively with stakeholders such as workers, employers, doctors, and providers;
- Undertaking ongoing insurance claim liability and entitlement reviews;
- Assisting workers and employers with the claim process, providing support in document completion and access to required services;
- Monitoring, settling, and closing out claims within the portfolio;
- Delivering exceptional customer service and stakeholder engagement;
The ideal candidate will possess:
- Experience managing claims in the Australian workers' compensation insurance industry or similar frameworks overseas;
- Knowledge of the NSW workers' compensation scheme, legislation, and policies;
- A high attention to detail, organisational skills, and resilience in handling complex conversations;
- Excellent communication skills, both written and verbal;
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