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IT Service Delivery Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeOperations Full time $90,000 - $120,000
Job Description

As a seasoned IT operations professional, we are seeking an experienced candidate to join our team. The ideal candidate will have a strong background in IT operations, excellent people skills, and the ability to drive continuous improvement in our IT services.

Key Responsibilities:
  1. Deliver high-quality service by meeting or exceeding internal and client objectives.
  2. Develop and maintain operational reporting systems (Jira).
  3. Implement and maintain IT service management best practices.
  4. Collaborate with other IT teams to ensure seamless service delivery.
  5. Identify and implement process improvements to enhance efficiency and service quality.
  6. Ensure compliance with relevant IT policies, standards, and regulations.

We offer a collaborative and dynamic work environment, where you will have the opportunity to grow and develop your skills.

Qualifications & Experience
  1. Minimum 2 years of experience in IT operations management.
  2. Experience with cloud infrastructure and services.
  3. Strong understanding of ITIL framework and IT service management principles.
  4. Experience with IT service management tools and reporting systems (Jira & Confluence).
  5. Excellent analytical and problem-solving skills.
  6. Effective communication skills, both written and verbal.
  7. Bachelor's degree in Computer Science, Information Technology, or a related field (optional).
  8. Operational excellence and planning.
  9. Performance management.
  10. Customer service orientation and continuous improvement mindset.
  11. Adaptability and flexibility in a fast-paced environment.

Our organization is committed to creating an inclusive environment for all employees. We celebrate diversity and welcome applications from qualified candidates.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional IT service, please submit your application along with your resume and cover letter.